Returns & Replacements

** All duffels are under a 1-year warranty for any manufacturing flaws. We are more than happy to provide you with a new one.  

Full refund of the purchase price for items is eligible for return within 30 days of purchase (shipping charges are not covered for refunds). Simply return the item in it's original package to the address below and include a note specifying the order # and whether you would like a refund, exchange, or store credit. Refunds will be applied to the credit card used at purchase. Items must be in new condition in order to be eligible for a refund. Clearance items are not eligible for a refund. Any item that is damaged or not in its original condition may not be eligible for a refund.

Return Address
Grae + Crew
2317 35th St. S.
Lethbridge, Alberta
T1K 6k6

Approved Return
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund. Funds for approved refunds are typically processed within 3 days.